{"id":3764,"date":"2023-09-19T15:34:54","date_gmt":"2023-09-19T15:34:54","guid":{"rendered":"https:\/\/interandina.com\/faq\/"},"modified":"2025-01-15T10:23:14","modified_gmt":"2025-01-15T15:23:14","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/interandina.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Useful Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How do I request a quote for your services?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Please send us your requirements to comercial@interandina.com. Our team will get in touch with you to provide a personalized quote.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What documents are required to work with you?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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To start collaborating with us, you can request that we create you as a client in our database by sending an email to comunicados@interandina.com. Our team will provide you with the details and specific requirements.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is the number for your call center? <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Our services are highly specialized. Instead of a call center, we will assign you a dedicated operations agent. You will always contact your assigned agent directly for any inquiries or requests.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do I need to hire a customs agency for international transport?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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It is not necessary. Interandina has its own customs agency called Andina de Aduanas. This simplifies the process and ensures compliance with all Colombian customs regulations.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Which airlines or shipping companies do you work with?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We work with a wide range of airlines and shipping companies. We have preferential rate agreements with most of them, allowing us to offer flexible and competitive options for your international transport needs.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How long does it take to clear an import cargo?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Thanks to the efficiency of our import process, we take one business day, once the cargo arrives at the airport, for air operations and 3 to 4 business days for sea cargo.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is Andina de Aduanas specialty in air operations? <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We are experts in direct unloads (24-hour clearance) for air operations, streamlining the logistics process and ensuring optimal times for the import and export of goods.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How long does it take to perform a direct unload (24-hour clearance) in maritime operations?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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In maritime operations, we guarantee record times of 2 to 4 days for the clearance of cargo, exceeding industry standards and providing efficient and fast service.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How do direct unload times compare with other customs agencies?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Our focus on direct unloads and the record times we offer in air, maritime, and land operations set us apart in the market. This unique capability positions us as leaders in logistical efficiency, exceeding customer expectations.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Do you have any additional questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contact us now!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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